About Us
At Strathpine 7 Day Medical Clinic you will feel very welcomed and find our team friendly and helpful. At Strathpine 7 Day Medical Centre, we aim to provide the highest quality healthcare and a caring, friendly service. Our doors are open 7 days a week to ensure that we can assist you in any way possible. Specifically, we guarantee to see any patient who requires emergency care as soon as we are able.
Practice Hours
Finding Us
Click here to have a look at an online map of our location. The new, modern practice is located on the corner of Bells Pocket and Gympie Road, next to the Amcal Pharmacy in Strathpine Plaza.
Transport
Strathpine 7 Day Medical Centre is accessible using the train service. We are a 7 minute walk from the Bray Park Train Station. There are also plenty of bus services which stop near Strathpine Plaza.
If you are travelling by car, we have free parking available at the front and rear of our practice.
Appointments
If you would like to schedule an appointment, please contact us on (07) 3881 1866, alternatively, you can book an appointment online, at any time by clicking on the "Book Now" tab.
Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff. Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. You can learn more by visiting our fees page.
Walk in appointments are available for clinical emergencies only. Please notify the receptionist of this on arrival (waiting times may vary, depending on the level of emergency).
Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Saturday and Sunday appointments will be charged at an after hours rate - see our fees page for more details.
Your Personal Information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
Home Visits
Home visits, within reasonable distance, are available for regular patients whose condition prevents them from attending the surgery. Please contact the practice for further information. Please note that home visits are at the doctors discretion.
Our Team
We believe that having your own personal doctor is important for your health and, where possible, we try to maintain this important interaction.
Here at Strathpine 7 Day Medical Centre, our team is committed to ensuring that you receive the best care possible, which is why all our staff members are highly experienced in the medical environment.
Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. If you have any questions about your appointment or any fees, you can speak to our friendly and experienced administration team.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.
Cancellations
Due to a high demand of appointments at Strathpine 7 Day Medical Centre, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.
After Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Results and Reminders
Our staff will contact you to arrange a follow-up appointment should your doctor deem this necessary. If the results are marked as no-action by the doctor, the practice will not contact you. If you need a copy of your result, we are able to print it out for you at the reception desk.
Results requiring follow-up cannot be given over the phone by staff members. You will be advised that a follow-up consultation for results is to be scheduled with your doctor. The practice fee policy applies for all follow-up appointments. This is to ensure that clinical care for our patients is not compromised.
We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Electronic Communications
While we endeavour to review all emails and facsimiles daily, certain circumstances can prevent a prompt response from occurring.
Please note that no personal or medical information or advice will be provided via email as there is a known risk associated with electronic communication for privacy and confidentiality to potentially be compromised.
Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Interpreter Service
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.