About Us

At Strathpine 7 Day Medical Clinic you will feel very welcomed and find our team friendly and helpful. At Strathpine 7 Day Medical Centre, we aim to provide the highest quality healthcare and a caring, friendly service. Our doors are open 7 days a week to ensure that we can assist you in any way possible. Specifically, we guarantee to see any patient who requires emergency care as soon as we are able.

Practice Hours

Monday - Friday
9:00 AM – 5:00 PM
Weekends
9:00 AM – 12:00 PM

How to find us

Click here to have a look at an online map of our location. The new, modern practice is located on the corner of Bells Pocket and Gympie Road, next to the Infinity Pharmacy in Strathpine Plaza.

Transport

Strathpine 7 Day Medical Centre is accessible using the train service – stopping at Bray Park train station, it is a 7-minute walk to our location. There are also plenty of bus services which stop near Strathpine Plaza.

If you are travelling by car, we have free parking available at the front and rear of our practice.

Appointments

If you would like to schedule an appointment, please contact us on (07) 3881 1866, alternatively, you can book an appointment online, at any time.

Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff.

Walk in appointments are available for clinical emergencies only. Please notify the receptionist of this on arrival (waiting times may vary, depending on the level of emergency).

Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Saturday and Sunday appointments will be charged at after hour rate, see our fees page for more details.

Our Team

We believe that having your own personal doctor is important for your health and, where possible, we try to maintain this important interaction.

Here at Strathpine 7 Day Medical Centre, our team is committed to ensuring that you receive the best care possible, which is why all our staff members are highly experienced in the medical environment.

Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. If you have any questions about your appointment or any fees, you can speak to our friendly and experienced administration team.

Information You Supply

All new patients are asked on arrival to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.

We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent.

Cancellations

Due to a high demand of appointments at Strathpine 7 Day Medical Clinic, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.

After Hours Arrangements

This practice employs the Australian After Hours Doctors service to provide after hours care when this surgery is closed. Please telephone 1300 HOME DR (1300 4663 37).

If you have an emergency, please call 000.

Repeat Prescriptions and Referrals

You will need to see your doctor in order to obtain a repeat prescription. If the consultation is brief, it may be charged at a reduced rate. This service is at the discretion of the treating doctor. Referrals to specialists cannot be written without a consultation.

Home Visits

Home visits, within reasonable distance, are available for regular patients whose condition prevents them from attending the surgery.  Please contact the practice for further information. Please note that home visits are at the doctors discretion.

Results

All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor requires to see you for follow up. If results are marked as no-action, practice will not contact you for the results but you can book an appointment to discuss the results or to obtain a copy. No results will be given over the phone.

We have a reminder system in place for cervical screening, immunisations, care plan reviews, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Your Rights

If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 464 or go to their website to find out more.

Communications Policy

Telephone Calls

Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist, however, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.

Should a general message be conveyed from reception to a doctor on your behalf, please allow up to three business days for a response.

If you have an urgent medical problem that is life threatening or serious, you should call 000. All emergencies will be triaged accordingly by our receptionist or nurse.

Management of Health Records

Strathpine 7 Day Medical Centre is committed to maintaining the confidentiality of your health information and has protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third party without your consent, unless legally required to do so. For more information, please review our privacy policy.

Email and Facsimiles

While we endeavour to review all emails and facsimiles daily, certain circumstances can prevent a prompt response from occurring.

Please note that no personal or medical information or advice will be provided via email as there is a known risk associated with electronic communication for privacy and confidentiality to potentially be compromised.

Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

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