About Us
At Strathpine 7 Day Medical Clinic you will feel very welcomed and find our team friendly and helpful. At Strathpine 7 Day Medical Centre, we aim to provide the highest quality healthcare and a caring, friendly service. Our doors are open 7 days a week to ensure that we can assist you in any way possible. Specifically, we guarantee to see any patient who requires emergency care as soon as we are able.
Practice Hours
How to find us
Click here to have a look at an online map of our location. The new, modern practice is located on the corner of Bells Pocket and Gympie Road, next to the Infinity Pharmacy in Strathpine Plaza.
Transport
Strathpine 7 Day Medical Centre is accessible using the train service – stopping at Bray Park train station, it is a 7-minute walk to our location. There are also plenty of bus services which stop near Strathpine Plaza.
If you are travelling by car, we have free parking available at the front and rear of our practice.
Appointments
If you would like to schedule an appointment, please contact us on (07) 3881 1866, alternatively, you can book an appointment online, at any time.
Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff.
Walk in appointments are available for clinical emergencies only. Please notify the receptionist of this on arrival (waiting times may vary, depending on the level of emergency).
Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Saturday and Sunday appointments will be charged at after hour rate, see our fees page for more details.
Cancellations
Due to a high demand of appointments at Strathpine 7 Day Medical Clinic, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.
After Hours Arrangements
This practice employs the Australian After Hours Doctors service to provide after hours care when this surgery is closed. Please telephone 1300 HOME DR (1300 4663 37).
If you have an emergency, please call 000.
Results
All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor requires to see you for follow up. If results are marked as no-action, practice will not contact you for the results but you can book an appointment to discuss the results or to obtain a copy. No results will be given over the phone.
We have a reminder system in place for cervical screening, immunisations, care plan reviews, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 464 or go to their website to find out more.
Communications Policy
Email and Facsimiles
While we endeavour to review all emails and facsimiles daily, certain circumstances can prevent a prompt response from occurring.
Please note that no personal or medical information or advice will be provided via email as there is a known risk associated with electronic communication for privacy and confidentiality to potentially be compromised.
Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.